Privacy Policy — How kkbb Protects Your Personal Data

1. Who We Are

1.1 kkbb operates as an offshore online betting platform serving players in Bangladesh and surrounding regions. The platform offers sports betting (including cricket BPL, IPL, T20 World Cup, and other markets), live casino games, and a library of 500+ slot titles supplied by certified third-party studios.

1.2 For the purposes of this Privacy Policy, kkbb is the data controller in respect of the personal data of registered players and site visitors. Our primary contact for data-related matters is [email protected].

1.3 kkbb is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy documents our practices so that every player can make an informed decision about sharing their information with us.

2. Personal Data We Collect

2.1 The categories of personal data kkbb collects are set out in the table below. Data marked as "mandatory" is required to operate your account or comply with legal obligations. Data marked as "optional" is collected only where you choose to provide it.

2.2 kkbb does not intentionally collect or process sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently shared with us through a support communication, it will not be retained beyond the period necessary to handle the specific query.

3. How We Collect Your Data

3.1 Direct collection. Most of the personal data kkbb holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotion.

3.2 Automated collection. When you visit or use the Platform, our servers automatically collect technical and usage data including your IP address, device identifiers, browser characteristics, and interaction data. This collection occurs via server logs, cookies, and similar tracking technologies described in Section 8 of this Policy.

3.3 Third-party sources. In limited circumstances, kkbb may receive data about you from third parties, including:

• Identity verification service providers who confirm that the documents you submit are authentic;
• Payment processors who confirm transaction status and flag potential fraud indicators;
• Anti-fraud and anti-money-laundering screening services that match your details against sanction lists or politically exposed person (PEP) databases;
• Analytics providers who aggregate anonymised usage patterns across the platform.

4. How We Use Your Personal Data

4.1 kkbb uses your personal data only for the purposes listed below. We do not process your data in ways that are incompatible with the original purpose of collection without obtaining fresh consent or identifying a new legal basis.

• Account operation: To create, maintain, and manage your kkbb account, verify your identity, and provide access to the platform's features.
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment methods in Bangladeshi Taka (৳).
• Legal compliance: To fulfil KYC obligations, conduct anti-money-laundering checks, detect fraud, prevent underage gambling, and respond to lawful requests from competent authorities.
• Customer support: To respond to queries, resolve disputes, investigate complaints, and improve the quality of our support services.
• Responsible gaming: To monitor gambling patterns, apply responsible gaming tools such as deposit limits and self-exclusion, and reach out where our monitoring detects indicators of problem gambling behaviour.
• Platform improvement: To analyse usage patterns, test new features, measure platform performance, and develop improvements based on aggregated and anonymised data.
• Security: To detect, prevent, and investigate fraud, cheating, collusion, bonus abuse, and other prohibited conduct as described in the kkbb Terms & Conditions.
• Marketing (where consented): To send you personalised promotional offers, bonus notifications, and platform news by email or SMS, where you have given explicit consent to receive such communications.

5. Legal Basis for Processing

5.1 kkbb processes personal data on one or more of the following legal bases, depending on the purpose:

• Contract performance: Processing necessary to open your account, process transactions, and provide the services you have requested.
• Legal obligation: Processing required to comply with applicable anti-money-laundering laws, KYC requirements, and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics — where our interests do not override your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications, where you have provided explicit, freely given consent that can be withdrawn at any time.

5.2 Where kkbb relies on legitimate interests as a legal basis, we conduct a balancing test to confirm that the processing is proportionate and does not unduly intrude on your privacy. You have the right to challenge any processing conducted on this basis by contacting [email protected].

6. Sharing Your Personal Data

6.1 kkbb does not sell, rent, or trade your personal data. We share personal data only with the categories of recipient described in this section, and only to the extent necessary for the defined purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks receive the minimum financial data required to process your transaction. They are contractually prohibited from using this data for any other purpose.
• Identity verification providers: KYC service providers receive copies of identity documents and personal details for the sole purpose of verifying your identity and age eligibility (21+). Documents are processed under strict confidentiality agreements.
• Game studio providers: Studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive a pseudonymous player session identifier to operate game sessions. They do not receive your full name, contact details, or financial information.
• Anti-fraud and AML services: Screening providers may receive identity data for the purpose of checking against sanction lists and PEP databases. This processing is a legal obligation for kkbb.
• Legal and regulatory authorities: kkbb will disclose personal data to competent authorities where required by law, court order, or other lawful compulsion. We will notify you of such disclosure where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of the kkbb platform, personal data held by kkbb may be transferred to the acquiring entity, subject to equivalent privacy protections applying from the date of transfer.

6.2 All third-party processors engaged by kkbb are required to sign data processing agreements that bind them to handle your data solely in accordance with kkbb's instructions and to maintain appropriate security measures.

7. Data Retention

7.1 kkbb retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal obligations, or to resolve disputes and enforce agreements. The general retention periods applied by kkbb are as follows:

• Active account data: Retained for the full duration of your account's active status plus five (5) years following account closure, to meet anti-money-laundering record-keeping obligations.
• KYC documents: Retained for five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for five (5) years from the date of each transaction.
• Support communications: Retained for two (2) years from the date of the last communication in a given thread.
• Marketing preferences and consent records: Retained for three (3) years from the date of consent, or until consent is withdrawn, whichever is earlier.
• Technical and usage logs: Retained for thirteen (13) months on a rolling basis for security monitoring and platform performance purposes.

7.2 At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — which can no longer identify any individual — may be retained indefinitely for statistical and platform improvement purposes.

8. Cookies and Tracking Technologies

8.1 kkbb uses cookies and similar tracking technologies to operate the Platform, remember your session, and analyse usage patterns. The main categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function. They enable session management, login persistence, and security features. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings and recently viewed game categories to improve your experience.
• Analytics cookies: Collect anonymised data about how visitors navigate the Platform — pages visited, time spent, and features used. This helps us identify areas for improvement. No personally identifiable information is collected via analytics cookies.
• Security cookies: Used to detect unusual login patterns, potential account takeover attempts, and other fraudulent activity.

8.2 kkbb does not use third-party advertising cookies or allow advertising networks to place cookies on the Platform.

8.3 Most browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies will impair your ability to use key Platform features including account login and transaction processing.

9. Data Security

9.1 kkbb implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and kkbb servers;
• AES-256 encryption for sensitive data fields stored at rest, including payment method references and identity document data;
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with all access logged and audited;
• Regular security vulnerability assessments and penetration testing of the Platform infrastructure;
• Two-factor authentication available for all registered player accounts;
• Automated fraud detection systems that monitor for unusual account activity in real time.

9.2 Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kkbb will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

9.3 You also play an important role in keeping your account secure. Please use a strong, unique password for your kkbb account, do not share your login credentials with any third party, and contact [email protected] immediately if you suspect unauthorised access.

10. Minors and Age Restriction

10.1 kkbb strictly prohibits the use of the Platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the account registration and KYC process.

10.2 If kkbb becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended and all associated data will be securely deleted, subject to any legal retention obligations relating to the prohibited access attempt.

10.3 If you are a parent or guardian and believe that an individual under your care has registered an account with kkbb, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

11.1 kkbb operates as an offshore platform. In the course of providing our services, your personal data may be transferred to and processed in countries other than Bangladesh, including the country in which kkbb's servers and operational infrastructure are hosted.

11.2 Where personal data is transferred to third-party processors located outside Bangladesh, kkbb ensures that appropriate safeguards are in place. These safeguards include contractual clauses that require the recipient to handle your data to the same standard that kkbb applies, and to implement security measures equivalent to those described in Section 9 of this Policy.

11.3 By registering an account with kkbb and accepting our Terms & Conditions, you acknowledge and consent to the international transfer of your personal data as described in this section.

12. Exercising Your Data Rights

12.1 To exercise any of the data rights described in the "Your Personal Data Rights" section of this page — including access, rectification, erasure, restriction, portability, or objection — please submit your request to our support team using one of the following methods:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your logged-in kkbb account

12.2 To protect the privacy of all players, kkbb will verify your identity before processing any data subject request. Verification typically requires you to confirm your registered email address and provide a copy of the same government-issued ID used during account registration.

12.3 kkbb will respond to all verified data subject requests within 30 calendar days of receipt. In cases involving complex or voluminous requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

12.4 There is no charge for exercising your data rights for the first request in any 12-month period. Where requests are manifestly unfounded or excessive — particularly where repetitive — kkbb reserves the right to charge a reasonable administrative fee or to decline the request, providing written reasons for doing so.

13. Changes to This Privacy Policy

13.1 kkbb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The effective date displayed at the top of this document indicates when the current version came into force.

13.2 Where changes to this Policy are material — meaning they significantly alter how we collect, use, or share your personal data — we will notify registered players by email and by a prominent notice on the Platform at least 14 days before the changes take effect.

13.3 Your continued use of the kkbb Platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the updated Policy, you must cease using the Platform and request account closure prior to the effective date.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kkbb handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your kkbb Account dashboard
• Response Time: Email queries — within 24 hours; live chat — typically under 5 minutes
• Support Language: English
• Availability: 24 hours a day, 7 days a week, including Bangladesh public holidays

For responsible gaming-related data requests — such as self-exclusion records or deposit limit history — please specify this in your contact message and our trained responsible gaming team will handle your query with appropriate care and confidentiality. You may also visit our Responsible Gaming page for more information.

This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. Last updated: 1 January 2026.